Shipping Policy

At Vibely Store (vibely.zedxdigital.com), we are dedicated to delivering high-quality, instant, and energy-efficient water heating solutions directly to your doorstep. Our goal is to provide a seamless, reliable, and swift shipping experience across all domestic and international orders.

1. Order Processing Time

All orders placed on Vibely Store are processed and dispatched with precision and care:
  • Standard Processing Time: Orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • Order Tracking: Once your package is dispatched, you will receive a secondary email containing your tracking number and a direct link to monitor your shipment in real-time.
  • Peak Seasons: During promotional sales, holidays, or high-demand periods, processing times may extend by 1–2 business days.

2. Shipping Rates & Delivery Estimates

We partner with top-tier courier services to ensure your portable immersion heaters, tankless faucet water heaters, and bathroom accessories arrive safely and quickly.
Shipping Option Estimated Delivery Time Shipping Cost
Standard Shipping 5 – 8 Business Days FREE (On eligible orders) / Flat Rate calculated at checkout
Express / Priority Shipping 2 – 4 Business Days Calculated at checkout based on weight and destination
International Shipping 7 – 15 Business Days Calculated live at checkout

3. Free Delivery Offer

Vibely Store offers Free Standard Delivery on qualifying products and order values as highlighted across our shop pages. Free shipping promotions automatically apply at checkout when conditions are met.

4. International Shipping, Taxes & Customs Duties

We ship our instant water heating products globally. Please note the following regarding international orders:
  • Customs Duties & Taxes: Import duties, VAT, taxes, and local customs clearing fees are not included in the product price or shipping charge. These charges are the responsibility of the recipient.
  • Customs Delays: Vibely Store is not responsible for delays caused by local customs inspections or clearance procedures.

5. Incorrect Shipping Information & Address Corrections

Please double-check your shipping address during checkout. If you notice an error in your address, contact our support team immediately at support@vibely.zedxdigital.com or via our Contact Page within 12 hours of placing your order.
Note: If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional reshipping fees may apply.

6. Damaged, Missing, or Lost Packages

We take extreme care in packaging your products (such as 3000W Tankless Water Heaters and Electric Shower Units) to prevent damage in transit.
  • Damaged Goods on Arrival: If your item arrives visibly damaged, please take photographs/videos immediately and contact us within 48 hours of delivery with your order details.
  • Lost Shipments: If your tracking link shows “Delivered” but you have not received your parcel, check with neighbors/building reception first, then notify our customer care team to initiate an investigation with the carrier.

7. Order Cancellations & Modifications

Orders can only be canceled or modified prior to dispatch. Once an order enters the fulfillment cycle or is handed over to the courier, it cannot be canceled. In such cases, please refer to our Return & Refund Policy upon delivery.

8. Contact Information

For any questions, shipping status updates, or inquiries regarding your order, feel free to reach out: